Contact us at neeste@mrneedham.com for questions and/or claims related to refunds and returns.
Product Issues
- Claims deemed an error on our part are covered at our expense.
- We do not accept returns for size/color, or other personal choices. We include size guides for your use.
- Claims for return of damaged, misprinted, or defective products must be filed within 7 days of receipt of product.
- All sale and discounted items are considered Final Sale.
- To start a return, claims are to be filed by emailing neeste@mrneedham.com.
- Include in your clam, the order number and information, with a description of the issue. Photographic proof is required.
- To complete your claim, we require proof of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If your return claim is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return questions at neeste@mrneedham.com.
Lost In Transit Orders:
You will need to report the lost shipment within 14 days of the estimated delivery date. If the order is considered lost by the carrier and falls within this timeframe, we’ll cover the costs of reprinting and reshipping it. However, before we issue a reprint and to speed things up, we might ask you to help confirm a few details:
- Please confirm the correct and full address was submitted originally. We cannot reprint if an incorrect address was given.
- Contact the local post office: Sometimes the package is nearby, and the post office can help locate it.
- If your order is returned due to carrier error, MrNeedham will offer to reship the order.
What if the tracking shows it was delivered?
If the tracking shows the package was delivered, to the correct address, but you didn’t receive it, we are not able to cover the cost of a reprint or reshipment. However, you’re welcome to place a new order at your own expense if you choose to send for a replacement.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.